When will shipping be charged
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location - we don’t charge extra for handling, just the actual cost of postage. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
Last updated: March 09, 2026 15:03
When will my rewards ship?
After the project closes, BackerKit allows two weeks to process all the payments and transfer the funds. Once we receive the project funds, we send the backer surveys. We allow about a week for backers to complete their surveys so we can get an accurate assessment of color choices. Then we place our orders for the materials. We can not control when we receive the rewards. Once they are in hand, they will be shipped within 3-4 weeks.
Last updated: March 09, 2026 15:04
Will I have to pay customs fees?
That depends on the cost of the reward and the laws in your specific country. We cannot mark your reward as “gift” to avoid any fees as this is against regulations and can result in significant fines for us. Please assume that you will have customs fees to pay for your package to be delivered.
Last updated: March 09, 2026 15:04
How do you ship?
We ship via USPS. For US-based backers that means your package will be delivered to you mailbox by your mail person. For international backers that means that our US Postal Service gets the package to your country and then your local post delivers to you.
If USPS is not a good option for you for whatever reason, please shoot us a message at [email protected] and we can arrange alternative shipping. We can also ship via UPS, FedEx, and DHL. Additional fees may apply.
Last updated: March 09, 2026 15:05
When do I make my selection?
You will be able to choose your t-shirt size and when required specific art in the post-project survey.
Last updated: March 09, 2026 15:07
How to get in touch with us
You can message us from within BackerKit or you can send us an email at [email protected] or DM on Insta at @BrooklynSeltzerMuseum.
Last updated: March 09, 2026 15:07
Refund policy
Sorry, unless an error was made on our end, we are not in a position to offer refunds. This is a fundraiser for a small non-profit Museum. Please be kind to us.
Last updated: March 09, 2026 15:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.